Legal Stuff

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By E-Mail: support@nature-tails.com
By Phone: (248) 259-9574

Payment
Nature Tails accepts Visa, MasterCard, Discover.

International Orders
Unfortunately, Nature tails is unable to fulfill international orders at this point in time.

Return Policy
Nature Tails offers full refunds on products that are sealed, unused and in good condition, within 30 days of receipt of the order.

Returns are accepted within 30 days of receipt of the order. Weekends and holidays are inclusive as part of the 30 day acceptance period. In order for Nature Tails to accept returned items, each item must be sealed and in "new" condition. There can be no damage to labels and no bottles can be broken. All returned orders must be accompanied by a valid receipt or order number. Nature Tails does not refund shipping charges or return-shipping charges.

All returns must be shipped to Nature Tails with the return order number on label of the package. Returned orders that do not have the return order number on the front of the package will not be accepted.

***All items that are being returned should be properly packaged for return shipment***

Damaged Orders
If you receive an order that is damaged, you must call Nature tails within 5 days of order receipt. We will re-ship your order and immediately start the claim process. Please save the damaged package in case a claims representative would like to view its condition.

Mistake in the Order
If you receive an order that has a mistake in it, first and foremost we apologize. Please contact Nature Tails within 30 days of the date of the original order and we will immediately fix the mistake at no cost to you. After all, it's our fault, not yours.

Domestic Shipping Info
Most domestic orders are shipped within 5 Days of the order recieved in the continental United States of America via United States Postal Service and UPS. Overnight shipping is also available via Federal Express. Orders ship Monday thru Friday Only.

***There is no Saturday delivery for overnight orders. Therefore, Overnight orders purchased on Friday will be delivered on the following Monday.***

Product and Information Disclaimer
Nature Tails is happy to provide holistic and natural pet products that increase your pet's overall health and wellness. However, our products and information are not meant to replace licensed veterinary care. Our solutions are complimentary to the care administered by Veterinarians.

Please carefully follow the instructions found on the labels of the products. Nature Tails cannot be held liable for misuse of products within our virtual catalog or stores

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

E-Mail: support@nature-tails.com
Phone: (248) 259-9574